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I'm Shira Moskowitz.
Tenacious Enthusiasm. People-focused.
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Customer Support, Success, & Experience
Recently during an interview I was asked what I thought the difference between customer support, customer success, and customer...
Sep 3, 2020
2 min read
The BBQ Chicken Salad Experience
What Panera's BBQ Chicken Salad taught me about customer experience
Aug 20, 2020
2 min read
My Customer Support Philosophy
Customer Support can make or break a company, but that doesn’t mean it has to be complicated. My philosophy is simple: lead with empathy.
Aug 19, 2020
3 min read
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