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Professional Summary

Customer education and program management leader with 7+ years of experience designing learning content and managing teams, passionate about implementing scalable solutions to ensure individuals from diverse backgrounds succeed. 


Leadership   Team Building    Customer Experience   Education 

Public Speaking   Detail-Oriented   Change Management   

Problem Solver Enablement Community

Work Experience

February 2022 - November 2022 (impacted by layoffs)  

Manager, Customer Education & Enablement - Hopin 

Created and led education team of 3 content builders and developed strategy to improve adoption and retention of Hopin products via Hopin Learn (500 MAU), Help Center (70k MAU) and employee training (450 users)​

March 2021 - February 2022

Customer Success Program Manager - Hopin 

Designed and launched Hopin Learn curriculum and webpage, managing cross-functional team of design, analytics and marketing, to scale Hopin’s self-serve business and increase events hosted by this segment. 

September 2020 - February 2021

Customer Success Lead - Violet 

Built Help Center content library on Intercom support platform, writing 40 articles and producing 10 videos to make onboarding process self-serve in preparation for Go-to-Market launch 

May 2018 - May 2020

Community Manager - WeWork 

Managed performance of a team of 8 full time community and operations employees and promoted high-performing staff to open new locations by providing coaching and feedback. Led the team to create the WeWork Large Office Playbook, by piloting different approaches to managing Enterprise-only locations. Playbook was distributed to teams globally. 

July 2017 - May 2018

Community Lead - WeWork 

Managed all aspects of the sales process including tours, office upgrades, and extending commitment terms, to maintain building occupancy of at least 90%. This included driving the sale of 2 vacant floors to an Enterprise company by converting the floors into private event space to generate incremental revenue and increase interest. 

June 2015 - June 2017 

Program Associate - Institute of Southern Jewish Life (ISJL)

Wrote and implemented Judaic studies curriculum for elementary through high school students, by assessing knowledge gaps, building custom learning modules and utilizing instructional design methodologies. Trained hundreds of adults to use this curriculum with in-person trainings. 


University of Michigan 

College of Literature, Science, & the Arts 

Ann Arbor, MI 

Bachelor of Arts with Distinction and High Honors in Organizational Studies 

Thesis: Gender and Leadership among Reform Rabbis in the US and Canada


Skilljar Workramp Zendesk Intercom Salesforce Hubspot Youtube

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