Tenacious Enthusiasm. People-focused.
CV
Skills
Leadership Team Building Customer Experience Education
Public Speaking Detail-Oriented Change Management
Problem Solver Enablement Community
Work Experience
February 2022 - November 2022 (impacted by layoffs)
Manager, Customer Education & Enablement - Hopin
Created and led education team of 3 content builders and developed strategy to improve adoption and retention of Hopin products via Hopin Learn (500 MAU), Help Center (70k MAU) and employee training (450 users)
March 2021 - February 2022
Customer Success Program Manager - Hopin
Designed and launched Hopin Learn curriculum and webpage, managing cross-functional team of design, analytics and marketing, to scale Hopin’s self-serve business and increase events hosted by this segment.
September 2020 - February 2021
Customer Success Lead - Violet
Built Help Center content library on Intercom support platform, writing 40 articles and producing 10 videos to make onboarding process self-serve in preparation for Go-to-Market launch
May 2018 - May 2020
Community Manager - WeWork
Managed performance of a team of 8 full time community and operations employees and promoted high-performing staff to open new locations by providing coaching and feedback. Led the team to create the WeWork Large Office Playbook, by piloting different approaches to managing Enterprise-only locations. Playbook was distributed to teams globally.
July 2017 - May 2018
Community Lead - WeWork
Managed all aspects of the sales process including tours, office upgrades, and extending commitment terms, to maintain building occupancy of at least 90%. This included driving the sale of 2 vacant floors to an Enterprise company by converting the floors into private event space to generate incremental revenue and increase interest.
June 2015 - June 2017
Program Associate - Institute of Southern Jewish Life (ISJL)
Wrote and implemented Judaic studies curriculum for elementary through high school students, by assessing knowledge gaps, building custom learning modules and utilizing instructional design methodologies. Trained hundreds of adults to use this curriculum with in-person trainings.
Education
University of Michigan
College of Literature, Science, & the Arts
Ann Arbor, MI
Bachelor of Arts with Distinction and High Honors in Organizational Studies
Thesis: Gender and Leadership among Reform Rabbis in the US and Canada
Tools
Skilljar Workramp Zendesk Intercom Salesforce Hubspot Youtube