Tenacious Enthusiasm. People-focused.
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CV
Skills
Leadership Team Building Customer Experience Education
Public Speaking Detail-Oriented Change Management
Problem Solver Enablement Community
Work Experience
January 2025 - Present
Rippling
Program Manager, Implementation Enablement
Lead enablement for an Implementation team of 500 employees by designing live and async weekly trainings on new product launches and relevant soft skills such as escalation management. Project manage the overhaul of implementation playbooks from 15 playbooks to 3 playbooks to ensure consistent delivery across all customer implementations. Planned and facilitated a 120 person onsite for our Bangalore IM team to ensure consistency across Rippling's global Implementation org
August 2023-November 2024
PlayOn Sports
Senior Enablement Manager, CX
Enablement Manager, CX
Built Customer Experience Enablement function by implementing a Learning Management System (Paylocity) and Quality Assurance tool (ZendeskQA). Created and facilitated programs to onboard new hires, train managers, and roll out new processes, tools, and product features for a team of 140 inidviduals.
March 2021 - November 2022
Hopin
Manager, Customer Education & Enablement
Customer Success Program Manager
Created and led education team of 3 content builders and developed strategy to improve adoption and retention of Hopin products via Hopin Learn (500 MAU), Help Center (70k MAU) and employee training (450 users)​. Designed and launched original Hopin Learn curriculum and webpage by managing cross-functional team of design, analytics and marketing.
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July 2017 - May 2020
WeWork
Community Manager
Community Lead
Managed performance of a team of 8 full time community and operations employees and promoted high-performing staff to open new locations by providing coaching and feedback. Led the team to create the WeWork Large Office Playbook, by piloting different approaches to managing Enterprise-only locations. Playbook was distributed to teams globally.
June 2015 - June 2017
Institute of Southern Jewish Life (ISJL)
Program Associate
Wrote and implemented Judaic studies curriculum for elementary through high school students, by assessing knowledge gaps, building custom learning modules and utilizing instructional design methodologies. Provided in-person training to hundreds of adults to use this curriculum.
Education
University of Michigan
College of Literature, Science, & the Arts
Ann Arbor, MI
Bachelor of Arts with Distinction and High Honors in Organizational Studies
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Thesis: Gender and Leadership among Reform Rabbis in the US and Canada
Tools
Confluence Rippling Skilljar Workramp
Zendesk Intercom Salesforce Youtube Paylocity